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Auto Body Repair Design1 Welcome to Auto Menders in Murray, UtahAuto Body Repair Design1
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Auto Menders
4661 Riverside Dr
Murray,Utah,84123
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PAYMENT OPTIONS

Do I need to get three estimates from three different shops?

Can I have my vehicle repaired where I want?

What is a claim number and how do I get one?

Will parts be ordered before I drop off my vehicle for repair?

Can I leave my car before or after regular business hours?

If my vehicles frame is damaged is it a total loss?

What are betterment charges?

Do I have to pay a deductible?

Who do I pay my deductible to?

What forms of payment do you accept?

Can I get other service work done on my vehicle while it is in the body shop?

Can you match the paint color on my car?

How long will the repairs on my vehicle take?

Can I get a ride home when I drop off my car?

How can I get a rental car?

How will I know when my vehicle is done?

Do you guarantee your work?

Can I wash my car when I get it home?






Do I need to get three estimates from three different shops?

No. In the state of Utah you are only required to get one estimate from the shop of your choice.

Can I have my vehicle repaired where I want?

Absolutely. It is ALWAYS the customers choice of where their vehicle is repaired. Many insurance companies will try to convince you that shops that belong to their Direct Repair Program (DRP) will provide better service or better warranties, but this is false. For example, at AutoMenders we provide a life-time guarantee on all work we perform for as long as you own your vehicle. This is better than most guarantees offered by insurance companies.

What is a claim number and how do I get one?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Will parts be ordered before I drop off my vehicle for repair?

Absolutely, whenever possible. We generally order your vehicle's parts at the time we write the estimate and schedule your vehicle for drop-off a few days later, unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

Can I leave my car before or after regular business hours?

Yes. We have a key drop box located in the large overhead doors in the front of our building. Put your keys in an envelope along with your name, address, and phone number and we will contact you the next working day.

If my vehicles frame is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced .

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges (discounts you give back to the insurance company) when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?

You pay your deductible directly to the repair shop after the work on your vehicle is complete.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a debit or major credit card. We accept Visa, Mastercard, American Express and Discover. Of course, cash and checks (up to $2000 with two forms of ID) are always welcome.

Can I get other service work done on my vehicle while it is in the body shop?

Yes. Just let your AutoMenders advisor know what other work you would like done so that he or she can make the necessary arrangements.

Can you match the paint color on my car?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest computer paint matching system available and constantly upgrade technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.

How long will the repairs on my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.  Just let your AutoMenders advisor know of your need.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are..

How will I know when my vehicle is done?

You will be notified by phone when your vehicle is ready to be picked up. You can also check this website for an online status of your vehicle through the repair process. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Do you guarantee your work?

Yes. We guarantee all repairs with a Lifetime Warranty.

Can I wash my car when I get it home?

Recommendations and precautions in the first 30 days?

DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade.


DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.

Recommendations and precautions in the first 90 days?

DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

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